Having a single e-banking solution used to be enough to set a bank apart, even if it was just on desktop. Customers would struggle through the process of using desktop versions of sites on their phones and not really think much about it, or they would tolerate a...
4 Steps to Building a Successful Omnichannel Banking Strategy
Having a single e-banking solution used to be enough to set a bank apart, even if it was just on desktop. Customers would struggle through the process of using desktop versions of sites on their phones and not really think much about it, or they would tolerate a...
What Does the Wealth Access Investor Portal Look Like?
High net worth investors bring an expectation that their advisors will provide them with deep insights, more frequent communication and instant access to their financial information. They may be risk-averse or aggressive investors, and want to know that their advisor...
How to Determine Where to Invest: AX or CX
Pop quiz! Which matters more for the success of your bank: Advisor Experience (AX) or Client Experience (CX)? In other words, which one would move the needle more for your bank if you invested in making it better? Answer: It depends. Yes, that’s a bummer of an answer,...
7 Communication Channels Banks Should Leverage in 2022
Client communications are a constant focus for financial institutions – you have to keep customers informed of how their money is doing or else they’ll take their business elsewhere. In fact, “Customer Service Experience” and “Straightforward Practices” are two of...
How One Bank Uses Wealth Access to Maintain Close Relationships with Digital Customers
A company with deep roots in banking and trust services may not be the first name that comes to mind when talking about digital leaders in wealth management – but Enterprise Bank isn’t a typical bank. When the pandemic took financial services by storm and forced...
4 Reasons AX is One of Your Firm’s Best Retention Tools
There’s a lot of talk these days about CX, or Client Experience, which can be used to refer to pretty much any interaction a client has with a company, and it is often used to refer to any piece of technology a client uses to interact with a company. It makes sense...
Building a Strong Bank CX: 6 Costs Your Budget Should Cover
One of the biggest challenges of a banking budget? Not allocating enough resources for your client experience (CX). Your CX involves every single interaction a client has with your bank, including calls, emails, digital interfaces, in-person meetings and more. It...
4 Common Bank CX Roadblocks: How Legacy Thinking May be Holding Your Bank Back
When it’s time to build anything new, whether it’s a skyscraper or a website – or your bank’s CX (customer experience) – it’s never as simple as you’d hope it could be. In a perfect world, you could take the ideal picture in your mind and replicate it in the real...
How to Find a Tech Partner Who Understands CX for Financial Institutions
Customer experience (a.k.a., CX) is a core focus among banks and financial firms alike these days. Historically, CX was all about reporting – as long as a company was getting the data to the end user, it didn’t really matter how it got there. It may not have been...
4 Essential Factors of a Comprehensive CX Strategy for Finserv
CX. Those two letters have become something like the Holy Grail of financial services as of late. If you’re having trouble placing this particular abbreviation, we don’t blame you – finserv is packed with them. Don’t worry, we’ve got you: CX=Customer Experience. CX is...
Why Data Ruled the 2022 Wealth Access Summit
What do you get when you bring 30 of the country’s top regional and super-regional banks together for a full day of discussion about technology, operations, and growth strategies? You get the 2022 Wealth Access Summit! Plus, a whole lot of ideas for how to make...
Advantages of Open Banking for Consumers & Banks
For banks, there’s a constant push to adapt and innovate to new customer needs – people want easy, efficient and secure access to their own information. But when it comes to delivering all of a customer’s data in one easy view, that is always easier said than done –...
Partner vs. Vendor: How Wealth Access Partners with Banks for Lasting Success
The traditional bank-vendor relationship is primarily transactional. In it, a bank needs a particular set of features, so they find a vendor that can provide that set of features and they sign up. Done deal. The vendor won the bank’s business (for now), and it will...
Improve Your Bank’s Customer Experience with Transaction Enrichment
The first step to keeping your bank’s customers happy? Providing a smooth and simple digital experience. In 2020, nearly 2 billion bank customers were actively using online banking services, with that number predicted to continue trending upward in the coming years....
The Customer Data Platform: How Business Insights Power Hyper-Personalized Banking Experiences
Consumers have a tremendous amount of options today for where to keep their money – from brick and mortar banks to credit unions and even robo-advisors right on their phone. How can you get customers to spot you in the crowd? The key might be a personal touch. In a...
How to Assess Your Most Important Tech Needs
If you’ve worked in the financial industry for any length of time, you know what a transformative effect the digital revolution has had on regional and super-regional banks. Approximately 70% of senior banking executives report that partnering with financial...
How to Optimize Your Next Tech Implementation
Want to hear a technology horror story in five words? “Your implementation starts next week.” If you’ve ever added technology or any kind of software to your bank, you too may have felt a twinge of fear when seeing the word “implementation.” But it doesn’t have to be...
10 Things Technology Partners Do for Banks
Although most banks list “improving the customer experience” as a top priority, less than one-third actually report “expanding their product line” anywhere in their top priorities in at least one recent survey. In other words, while creating a better CX is a...
Improve Customer Communication with Shared Account Access
From the middle class to the wealthiest families in the country, most families find it incredibly difficult to talk about money. In fact, a BNY Mellon study found that lack of communication could be the culprit behind the loss of up to 60 percent of family fortunes. ...
Enabling Roles-based Authorization in Digital Portals
When it’s time to onboard a new employee, adding them to all the right technology systems used is one of the most time-consuming practices for most organizations. But onboarding isn’t just time-consuming—it’s also critically important for how successful an employee...
How to Make Your Bank’s Digital Customer Experience Better
Do you agree or disagree with the following statement? “Improving the customer experience is one of the top priorities for all banks today.” If you disagree, it might be time to change your mind. Recent studies have shown that banks who invest in improving the...
How First Citizens Bank United Their Systems with Wealth Access
COVID-19 made businesses rethink how they operate, and the financial industry has been no exception. Throughout the early portions of 2020, nearly every firm was scrambling to get systems in place that would allow their employees to do something as basic as logging in...
October 2021 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of our Customer Data Insights platform that Unifies and Enriches your client’s data to power hyper-personalized experiences for your clients and your organization. This release will...
June 2021 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. This release will automatically take place on Saturday,...
February 2021 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. To support your ongoing commitment to your clients to...
How INTRUST Bank Creates an Integrated Client Experience
What’s the most important way for a bank to differentiate its wealth management division today? Once upon a time, the answer might have been its number of investment strategies or more competitive fees. Those are still important factors for a consumer when choosing a...
How Data Aggregation Helps Enterprise Bank Provide Better Customer Service
When you think of digital customer service, what’s the first thing that comes to your mind? For some, the answer might be a client portal where a client can upload documents to their financial institution. For others, the answer might be along the lines of a mobile...
October 2020 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. This release will automatically take place on Monday,...
How Fulton Financial Advisors Increased Client Satisfaction with Better Tech
If you had to make a pie chart of all the reasons a client might end their relationship with a financial advisor, what would the biggest piece of the pie represent? While it may not be the sole factor of client attrition, “poor technology” is becoming a growing...
August 2020 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. This release will automatically take place on Thursday,...
June 2020 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. This release will automatically take place on Thursday,...
April 2020 Wealth Access Release – Security Enhancements
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. As part of the upcoming April Release on Thursday,...
April 2020 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. As part of the upcoming April Release on Thursday,...
February 2020 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that help drive insights and efficiencies in your organization. This release will automatically take place on Thursday,...
Capital Asset Advisory Services Selects Wealth Access to Unify Its Client Experience
Wealth Access will support client service and data aggregation for Capital Asset Advisory Services, a wealth management group with over $2 billion in AUM.
December 2019 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that can help to drive insights and efficiencies in your organization. This release will automatically take place on...
Wealth Access Announces Shea Merville as Director of Client Success
Wealth Access, the industry’s largest independent personal financial management and account aggregation platform, announced today that it has hired Shea Merville as its Director of Client Success.
October 2019 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that can help to drive insights and efficiencies in your organization. This release will automatically take place...
August 2019 Wealth Access Release Notes
Wealth Access continues to make investments in the development and extension of your mobile/digital client experience and the advisor and firm tools that can help to drive insights and efficiencies in your organization. This release will automatically take place on...
Wealth Access Adds Chief Product Officer and Onboards $84 Billion AUA in Q1 2019
Wealth Access continues its growth in financial services’ aggregation and client experience tools with its first dedicated product officer and largest quarter of growth in company history.
Product Updates: April 2019
Reporting Enhancements Scheduled Reports Are you and your clients taking advantage of the powerful Reports capability in Wealth Access to easily create and run custom reports on demand? If so, you are already aware of the ease of report generation...
How to Protect Your Clients from Technology Shifts with a Comprehensive Client Experience
In the fast-paced world of financial services, change is inevitable. Maintaining flexibility in your business model is critical for ongoing success. Unfortunately, too many banks and trust departments struggle to operate in as efficient or flexible manner as possible...
How Account Aggregation Helps Bank and Trust Organizations Grow
While all firms would like to see their trust and wealth management business grow, we know from experience that taking care of our current client relationships has to be the number one priority—and sometimes, that can get in the way of business growth. But business...
How a Mobile App and Open Integration Benefit Bank and Trust Firms’ HNW Clients
You’ve likely heard for the last few years that your institution needs to offer clients a mobile financial experience. At some point in the past you may have added a mobile app to make sure that your name shows up in web and app store searches. Since the initial rush...
Eliminate Manual Data Input, Save Time, and Create Comprehensive Financial Plans with the Wealth Access and MoneyGuidePro Integration
As a financial advisor, one of the most difficult aspects of your job is effectively managing client attitudes and behavior when financial markets dip. While some clients may be naturally inclined to not worry, there are always a few that need to be talked off the...
Enhance Your Client Experience with the Updated Wealth Access and Orion Integration
When you choose advisor technology for your firm today, selecting an integrated solution is on nearly everyone’s list of “must-have” features. In our interconnected world in the wealth management industry, it would almost seem crazy to add a new tool to your...
Wealth Access Wins Third Consecutive 2018 WealthManagement.com Award for Enterprise Personal Financial Management Tools
The next generation of investors—those who are Gen X and Millennials, as well as Baby Boomers influenced by those younger generations—expect their financial advisor to provide them a unified client experience that accounts for everything across their financial life...
How to Make Tech Adoption a Breeze
Learn why advisors should adopt new technologies, some challenges to client and employee adoption, and how to overcome these challenges.
How FIS Seamlessly Uses Wealth Access to Create an End to End Solution for Banks
Investors today are demanding a much more rich and interactive online experience from their financial services provider than they ever have before. The new generation of investors is here, and they think differently about just about everything. They’ve come of age in...
How to Use Client Feedback to Improve Your Business
Learn how to improve client relationships and retention rates by implementing a feedback loop.
How Determining Net Worth Transforms Client Relationships
Technology is rapidly changing the competitive landscape for financial advisors, from blockchain technologies that improve data distribution to consumer-facing technologies like mobile apps and client portals that enhance the client experience. With the rise of...
How to Extend Client Relationships Beyond One Generation
Would you turn away a referral from an existing client with over $1 million in investable assets and a long investment time horizon? The answer to that question may seem obvious, but more than three-quarters of financial advisors ignore these valuable referrals. In...
How Aggregation Helps You Provide More Value to Prospects
One of the most difficult parts of prospecting is getting all of the information you need from a client in a simple, digital format. At the same time, the rise of robo-advisors has made data aggregation the new standard when it comes to offering clients...
How the New Wealth Access Integration with AdvisoryWorld Helps Grow Your Firm with More Intelligent Client Proposals
We’re announcing a new Wealth Access integration with AdvisoryWorld that allows you to include held-away assets in your Client Proposals.
Are You Set to Embrace Automation for Your Client’s Sake?
Originally written by David Benskin for Financial Advisor IQ on April 28, 2016 Now that robo automation advisors are a mainstay on the wealth management technology landscape, new strategic questions arise for human advisors, broker-dealer technology executives and,...
Are You Set to Embrace Automation for Your Clients’ Sake?
FINANCIAL ADVISOR IQ A Financial Times Service April 28, 2016 By David Benskin Nowadays, robo advisors are a mainstay on the wealth management technology landscape. New strategic questions arise for human advisors, broker-dealer technology executives and, really,...
The Family Office Experience
The family office experience: “It’s not a product solution – it’s an advisor experience.”
The Elements of a Family Office Experience
With Wealth Access, advisors are able to collaborate with one another to provide their clients with a virtual family office experience.
What Can Advisors Do to Help Clients Focus on the Long Run?
Advisors understand that the financial services industry is changing rapidly and technology is putting new pressure on their business model. And clients are looking to advisors for more than portfolio management.
The Client Gap
Advisors must recognize that the data they are providing their clients may be too sophisticated for their client and that may also be why clients are so focused on that one number.
The Cost of Poor Service and Benefits of Emotionally Connected Clients
Given that only one out of every ten companies achieve the highest possible level of customer service, the vast majority of businesses never reach an elite level.